Internship Outline

This is my outline for my internship at Max & Erma's and that is where I will be doing my grad project at also.

Week 1 – Orientation: You will be oriented in a manner similar to the paid employees, going over the employee handbook, watching training films and becoming familiar with company policies and procedures

Week 2 – 3 – Dining Room Training: You will be taught the demographics of the front end of the house, which tables are labeled for correct Hostess service, how to seat customers, and other processes designated host/hostess duties

Week 4 – 6 – Server: This training will include the steps of service, steps in dealing with a customer problem, how to participate in the weekly upsale initiative, appropriate and inappropriate customer service processes, etc.

Week 7 – Kitchen: You will shadow the food prep processes in the kitchen

Week 8 – Barback: Although you are not permitted to serve alcohol, you will be taught bartending and barback skills

Week 9 – 11 – Back of the House: This training will include stocking and taking inventory in the Pantry, receiving stock shipments, how the friers, flat top grill and char gril are worked and maintained according to company standards, and you will shadow these chefs

Week 12 – Administrative: This week you will learn the business end of things (ordering, the paperwork involved and the processes to work as an Admin. Asst.)

Week 13-14 – Manager In Training segment: You will be placed with upper level management to see how their jobs flow