Friday, June 19, 2009
Tuesday, June 16, 2009
Internship Outline
This is my outline for my internship at Max & Erma's and that is where I will be doing my grad project at also.
Week 1 – Orientation: You will be oriented in a manner similar to the paid employees, going over the employee handbook, watching training films and becoming familiar with company policies and procedures
Week 2 – 3 – Dining Room Training: You will be taught the demographics of the front end of the house, which tables are labeled for correct Hostess service, how to seat customers, and other processes designated host/hostess duties
Week 4 – 6 – Server: This training will include the steps of service, steps in dealing with a customer problem, how to participate in the weekly upsale initiative, appropriate and inappropriate customer service processes, etc.
Week 7 – Kitchen: You will shadow the food prep processes in the kitchen
Week 8 – Barback: Although you are not permitted to serve alcohol, you will be taught bartending and barback skills
Week 9 – 11 – Back of the House: This training will include stocking and taking inventory in the Pantry, receiving stock shipments, how the friers, flat top grill and char gril are worked and maintained according to company standards, and you will shadow these chefs
Week 12 – Administrative: This week you will learn the business end of things (ordering, the paperwork involved and the processes to work as an Admin. Asst.)
Week 13-14 – Manager In Training segment: You will be placed with upper level management to see how their jobs flow
Week 1 – Orientation: You will be oriented in a manner similar to the paid employees, going over the employee handbook, watching training films and becoming familiar with company policies and procedures
Week 2 – 3 – Dining Room Training: You will be taught the demographics of the front end of the house, which tables are labeled for correct Hostess service, how to seat customers, and other processes designated host/hostess duties
Week 4 – 6 – Server: This training will include the steps of service, steps in dealing with a customer problem, how to participate in the weekly upsale initiative, appropriate and inappropriate customer service processes, etc.
Week 7 – Kitchen: You will shadow the food prep processes in the kitchen
Week 8 – Barback: Although you are not permitted to serve alcohol, you will be taught bartending and barback skills
Week 9 – 11 – Back of the House: This training will include stocking and taking inventory in the Pantry, receiving stock shipments, how the friers, flat top grill and char gril are worked and maintained according to company standards, and you will shadow these chefs
Week 12 – Administrative: This week you will learn the business end of things (ordering, the paperwork involved and the processes to work as an Admin. Asst.)
Week 13-14 – Manager In Training segment: You will be placed with upper level management to see how their jobs flow
Tuesday, June 9, 2009
Foundation Questions
1. What did Max and Erma’s use to be?
2. What year was Max and Erma’s founded?
3. How did Max and Erma’s get it name?
4. What are the two gentleman names?
5. Where was the very first Max and Erma’s location?
6. What is Max and Erma’s famous quote?
2. What year was Max and Erma’s founded?
3. How did Max and Erma’s get it name?
4. What are the two gentleman names?
5. Where was the very first Max and Erma’s location?
6. What is Max and Erma’s famous quote?
Monday, June 8, 2009
In class what I am thinking
In class I am finishing the pre-writing for the proposal. I feel that this is going to be the hardest part because I am doing my project at my internship, which is at Max and Erma’s that is located in Downtown Pittsburgh. I really don’t know what I will be doing there yet so I am really looking forward to a new experience in that field. Plus I feel that it will help me in the field that I want to enter in after high school. The field that I want to enter is hospitality or known as hotel/motel/restaurant management. So therefore I don’t have any idea in what I will be doing at my internship.
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